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We want visitors to our websites to be able to take part fully in the services we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy. This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies.

By using our websites you accept the terms of this Privacy Policy.

We use information collected from you, lawfully and in accordance with the Data Protection Act 1998. The information collected may be used for dealing with your queries, for billing and for delivery purpose, and to provide information to you about our products and services via a newsletter. The information collected consists only of contact detals: name, address, telephone number and email address. 

We will not collect any personal data from you unless you specifically provide it and we will only use that information for the purposes to which you have consented. We do not ask you to provide any more information than is reasonably necessary.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll used this to show you products you’ve recently viewed for example.
  • Location, IP address and browser type for purposes like estimating shipping.
  • Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order, and then send you the order!
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details and optional account information like username and password. We’ll use this information for purposes such as: 
 
  • Send you information about your account and order
  • To fulfil the delivery, including passing delivery addresses and names onto our couriers.
  • Respond to requests, including refunds and complaints
  • Set up your account for our store
  • Process payments and prevent fraud
  • Improve our store offerings
  • Send you marketing newsletters, if you choose to receive them.

Newsletter

We have a newsletter that keeps readers up-to-date with information on our products and events etc. If you would like to subscribe to our newsletter, we will require you to send us your email address so that we can send the newsletter to you. We may also ask you to provide other information about yourself, such as your name so that we can personalise your newsletter.

Cookies

We use cookies on this site to enable certain parts of the site to function and to collect non-personal information about your use of the site so that we can improve our visitors’ experience.

By your using this website, you are accepting and consenting to the practices described in policy and agree to us sending you cookies.

Examples of the cookies we use:

  • “Add This” social media sharing
  • Facebook
  • Google Analytics
  • YouTube

To make full use of this site, your device must be set to accept cookies otherwise some of it (for example online shopping) may not function properly.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience ao that you do not need to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our Account page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you login, we will also set up several cookies to save your log-in information and your screen display choices. Login cookies last for 2 days, and screen option cookies last for a year. If you select ‘Remember me’ your login will persist for 2 weeks. If you log out of your account the login cookies will be removed.

If you nevertheless want to restrict, block or disable cookies, you can do so by changing your browser settings. Please visit www.allaboutcookies.org for more information about cookies in general.

eCommerce

The information collected consists only of contact details, name, address, telephone number and email address. We do not hold credit or debit card details. The information we hold will be accurate and up to date.

For users that register on our website we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except their username). Website administrators can also see and edit that information.

Payment

We do not hold credit or debit card details. Your payment details are dealt with directly by our card processing partners Square and Paypal. Your can find their own privacy policy here: https://squareup.com/us/en/legal/general/privacy-no-account and https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

Comments

When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. After approval of your comment your profile picture will be visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Visitor comment may be checked through an automated spam detection service.

Online orders:

We are currently extremely busy exhibiting at the RHS Tatton Park and have therefore decided to close all metal work orders from the website for the time being to give us time to make stock for the shows.