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We hope you are happy with your order and will do our best to ensure you are fully satisfied. If for any reason you are unhappy with your items then please contact us. You can return items in perfect, unused condition within 14 days for a replacement or a full refund (less the postage costs). Items returned which are not defective or faulty will be returned to us at your own cost with adequate insurance to cover against loss or damage, we do not accept responsibilty for returns which are lost or damaged in transit.

When receiving courier deliveries please check for parcel damage before signing the acceptance form. If the parcel is damaged please sign and write ‘damaged’ on the form or if the damage is extensive please refuse delivery.

If the goods are damaged in-transit or faulty, please notify us within 7 days of receiving them. Keep all the packaging material and arrange to have the item returned to us. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.

Lost Parcels -

Please contact us if you do not receive your item(s) within 10 days of your order dispatch date so that we can trace the parcel.

All items are insured for loss during shipping. If you do not receive an item please contact us and we will file a claim against the courier. Claims can only be filed 15 working days after the dispatch date and may take up to 8 weeks to complete. The courier will investigate and require you to sign a statement of loss before issuing compensation to us. We reserve the right to refund payment or dispatch a replacement only after we receive authorisation from the courier.

 

Online orders:

We are currently extremely busy exhibiting at the RHS Tatton Park and have therefore decided to close all metal work orders from the website for the time being to give us time to make stock for the shows.